We have furnished our cottage to a high standard and put a lot of thought into ensuring that you have everything you need to enjoy your holiday in Northumberland. In return we expect our guests to respect and care for our property with due consideration to our neighbours and Haltwhistle Golf Club. Please ask if there is anything you are not sure about.
CHECK-IN AND CHECK-OUT TIMES
Please arrive from 2pm onwards on the day of arrival and check out by 10am. These times will allow us to prepare for our next guests. Our aim is to meet all guests on their arrival but if this is not possible, we have a key safe on the wall beside the front door so that guests can let themselves in.
If we don’t have a booking before/after you, we may be able to offer alternative arrival and departure times – just check with us and agree in advance during the week of your arrival.
There is off road parking in front of the cottage or in front of our garage.
We kindly ask that the cottage is left in the same clean and tidy condition as you found it with all of your personal items removed. Rubbish should be put in the outside bins, beds stripped if you have time (so we know what’s been used) and all used laundry/towels left for us to take away.
DEPOSITS AND PAYMENTS
A 15% non-refundable deposit is required to secure the booking. The balance is due 6 weeks before your arrival date and is non-refundable if you decide to cancel the booking. Invoices and receipts will be issued by Braeside Cottages.
We recommend that guests obtain adequate holiday/travel insurance in the event of any unforeseen circumstances.
We have the right to cancel the booking due to unforeseen circumstances such as damage or safety issues that would mean your stay at the cottage was dangerous or would have a significant impact on your stay. If there is minor damage to the cottage that does not impact your safety or enjoyment, we will proceed with the let as normal and will endeavour to make the necessary repairs or replacements before your stay. Please note it may not always be possible to rectify damage if they happens very close to your arrival date.
EXTENDING YOUR STAY
Should you wish to extend your holiday once you’ve booked or during your stay, this may be possible subject to availability. Please contact us as soon as possible to confirm if this is an option.
A well behaved dog is welcome in the cottage but is not allowed on the furniture or in the bedrooms. We kindly ask that you take particular care to clean up after your dog before you leave. We will consider more than one dog subject to their size.
The cottage is furnished with everything you should need for your stay. This includes towels, bedding, wood for the woodburner as well as a few extras like a welcome pack, board games, tourist information, books and DVDs for your enjoyment.
If the previous let has resulted in minor damage to the cottages contents, we will endeavour to repair/replace the damage as much as possible but this cannot be guaranteed.
INSURANCE AND DAMAGE
We understand that some minor damage may occur during your stay, please let us know by writing this on the fault list within the cottage welcome information pack so that we can repair or replace the item for our next guests. Any significant damage or safety issues should be reported to us immediately. We will report any wilful damage to the Police to be dealt with as a criminal matter.